Shipping Policy - Carminna

The products featured in our store are shipped by our international suppliers directly to the address provided at checkout at the time of purchase.

1. Delivery Times and Shipping Costs

Our standard shipping, labeled "Free Shipping" (fixed cost of £0.00 / €0.00), typically takes 20 to 45 business days after the product has been dispatched, depending on the destination and local postal efficiency.

• Processing Time: Orders are processed and dispatched within 3 to 6 business days after payment confirmation in our system.
• Tracking: We guarantee a tracking code for every order, allowing you to monitor the progress of your delivery.

Please Note: In certain cases, delivery times may be extended by a few business days due to logistical delays, customs clearance, public holidays, periods of high demand, or other external factors beyond our control.

2. Customs, Duties, and Import Taxes

Since Carminna operates via international shipping, your order may be subject to import duties and taxes (including VAT) once a shipment reaches your country.

• UK/Europe Compliance: Most orders are delivered without additional charges. However, as an importer, the customer is responsible for any VAT, customs duties, or handling fees imposed by your local customs authority (e.g., HMRC in the UK or relevant EU customs offices).
• Payment of Fees: If your package is held by customs, the local postal service or courier will notify you. You must pay these charges to release your package.
• Responsibility: Carminna is not responsible for, and will not refund, any taxes, duties, or administrative fees charged by the destination country's government or postal service.

3. Payment Confirmation and Tracking

• Confirmation: Payment approval may take 1 to 3 business days, depending on the payment gateway and credit card provider.
• Tracking Code: You will receive your tracking code via email. This code is usually sent within 8 business days after payment confirmation.
• Update Delay: Because this is international shipping, tracking information may take 5 to 20 business days to update on the local carrier's website (e.g., Royal Mail, La Poste, Deutsche Post) after the code is generated.

4. Delivery Procedures

• Inspection: It is important to inspect your products upon delivery. If the packaging is open or damaged, please refuse the delivery and contact our Customer Service immediately.
• Separate Shipments: If you order two or more items, they may be shipped separately. You will receive a tracking code for each package.
• Unsuccessful Delivery: If the carrier is unable to deliver the package (e.g., recipient not home), the order may be held at a local collection point for a limited time. If not collected, the item will be returned to the international sender.

5. Address Accuracy and Redelivery

The customer is solely responsible for providing the correct and complete shipping address.

• If a product is returned to the sender due to an incorrect address or insufficient data provided by the customer, a new shipment will only be arranged upon payment of a new shipping fee.
• Products damaged during transport are the responsibility of the postal services, but Carminna will assist in resolving the issue with the carrier whenever possible.

6. Final Disclaimer on Import Charges

By purchasing from Carminna, you acknowledge that you are importing goods from abroad. Any additional costs related to customs bureaucracy, import VAT, or local processing fees in the UK or EU are the exclusive responsibility of the buyer.